Here are the notes I read from for this episode. I’ve talked about what I call The Worst Problem in the World for about ten years, so I’m used to it and worked from scarce notes.

• The problem
• Example: Germans and Jamaicans
• In environment: people say others don’t care
• Makes people feel misunderstood, disengage, makes you seem judgmental
• Repels people we want to help most
• What to do instead: respond with curiosity
• When I don’t understand someone, I can learn from them
• My multi-month conversation with a skeptic taught me more about my understanding than with any supporter
• More than improve understanding about environment, helped me improve my ability to lead others

• ← 237: Leadership versus Management, Systems and the Environment
• 239: The Enemy →