An old saying in sales says that

If they’re talking, you’re winning.

The phrase says a lot and suggests effective strategies. (You have to forget how it implies the interaction has a winner and loser).

How do you get someone talking a lot? The best way I know is to get them talking about what matters to them. What matters to them is what motivates them.

If you’re talking, you’ll have a hard time getting them to share or understanding their needs.

• ← Bored at work? Looking for a new job means you’re probably looking in the wrong place
• Four-and-a-half months to two years of helplessness →