Lessons in leadership from Frances Hesselbein, part 2
Frances invited me to her office. The first day I went, I approached the front desk. The security guy was friendly. As he processed my ID he said, "Oh yeah, Frances gets big visitors. Sometimes Generals come in. Four stars, ones from TV. They all have to wait for her." Impressive! Her office is in a big Park Avenue high-rise office building in the 50s. The lobby had fifty-foot ceilings, or something really high, and clear glass walls looking out on Park Avenue. Her executive assistant came down to tell me that there was nothing serious, but Frances had to go to the doctor that morning after being on her feet all day at West Point the day before. She took me up to the…
